Workday outage disrupts employee access to HR services
The company said it put some systems into maintenance mode after testing uncovered an issue that left information inconsistent.
An outage at human resources platform Workday on the evening of November 13 prevented employees from recording work hours, checking pay information, submitting time-off requests and applying for benefits.
Workday said testing had revealed a problem that left some information inconsistent, according to the San Francisco Chronicle. The company put some systems into maintenance mode to address it, saying the issue could trigger errors during account access or when users attempted tasks on the platform.
Reports on Downdetector spiked at around 5:19PM Eastern time before declining. Whether the disruption extended to every Workday customer was unclear.
Workday said its HR services are used by 11,500 organizations worldwide. Its customers include Walmart, Target, Netflix, Nasdaq and Charles Schwab, along with the US Department of Energy and NASA's Jet Propulsion Laboratory. The company apologized for the interruption and said it was still assessing the best approach to resolving the problem.
