Sony to end unified support app on February 28, 2027
The company is directing users to device-specific apps and its website, though compatibility varies across TVs, cameras and audio products.
Sony will shut down its Support by Sony app on February 28, 2027, ending a service that provided firmware alerts, troubleshooting assistance and product notifications. The company is steering users toward separate apps for different device categories.
Sony said the app will be removed from Google Play and Apple's App Store after that date. People who already have it installed will see a service-closure notice. Firmware notifications will stop, and product messages previously delivered through the app will no longer be accessible.
For compatible headphones and speakers, Sony recommends Sound Connect, which offers equalizer controls and firmware installation. BRAVIA Connect provides setup, remote-control and support functions for compatible televisions and soundbars. Camera owners can use Sony Creators' App with supported models to take pictures remotely, move media and receive firmware updates.
Those alternatives do not cover every device. BRAVIA Connect supports only some Sony televisions, while certain older cameras require Imaging Edge Mobile. Sony's website will continue to provide manuals, firmware downloads and troubleshooting resources. Depending on the model, televisions using Android TV or Google TV also offer software updates through Settings or Help.
Sony has not given a reason for the shutdown or said whether saved bookmarks will move to another app. Support by Sony has more than 1 million downloads on Google Play.
