Meta adds phone calls to Muse for paid subscribers
The AI agent can contact businesses to arrange appointments and reservations, while a Meta employee demonstrated its ability to wait on hold.
Meta has added a calling feature to its Muse AI agent, allowing paid subscribers to delegate tasks such as booking appointments and restaurant reservations. Alexandr Wang, Meta's Chief AI officer, announced the capability in an update.
Access requires a separate Muse subscription, which also provides additional tokens and other features. Meta says Muse has attracted more than 10 million users. Another recent addition lets users give their agent its own email address so they can include it in selected correspondence without opening their entire inbox.
Matt Schlicht, the creator of Moltbook and a Meta Superintelligence employee, shared a recreation of a call his agent made to a Volvo dealership to check appointment availability. He said it waited on hold to obtain the information. In the conversation he shared, Muse says it is calling for him and transcribing the conversation, but does not explicitly disclose that it is an AI agent.
Other companies have introduced similar tools. Google's offerings include “Call For Me” on Pixel phones, while Instinct recently added a “Concierge” capability intended for more complex calls.
